How do I get reimbursed for a Canceled Southwest Flight?

Sometimes, flight cancellation becomes a compulsion for some reason, and getting reimbursed after canceling a flight is again a challenging task. But that’s not the case with Southwest Airlines, as they provide its customers with easy cancellations and reimbursements because they understand the sudden plan changes.

Suppose you have recently canceled your Southwest flight and need to request a refund. In that case, you can do it by filling out a refund form, by calling a representative, or by visiting the customer service desk at the airport. You can read the segment below to learn about the process through different methods.

Method 1: Online

You can quickly request a refund online at Southwest Airlines by filling out a Refund Form on the Contact Us page of their website, as mentioned below, to save time standing in a queue at the airport.

  • Open the website 

  • Visit the Customer Support page of the website through the Help section of the website.

  • Click the Email Us option and select the reason as Refund on the following page to open the Refund Form.

  • Fill it with details like name, Email, flight number, confirmation number, travel date, and a brief description of the issue, and attach a supportive document/file. Submit it, and the process is complete.

  • They will verify your details and process a refund, which will be reflected within 7-10 business days in the source account. 

Method 2: Calling

Calling the Southwest customer service number is another good option to request a refund in the way stated below.

  • Dial the number 1-800-435-9792, and pick a language you prefer for communication. 

  • After picking up the language, you will listen to the IVR commands and follow them carefully to choose the option related to refunds. 

  • They will transfer your call to a specialist who will need your booking details such as confirmation number, name, flight number, travel date, etc. 

  • Once you have shared the information, they will initiate the reimbursement process after verification.

  • They will instantly drop you an email confirming the same.

Method 3: At the Airport

Passengers can also request a refund at Southwest Airlines by visiting their customer service desks at the airport. You are only required to carry your canceled ticket and a government-issued ID proof. They will verify your details and process the Refund in no time.

What is the Reimbursement policy at Southwest Airlines?

If you are willing to request a refund at Southwest Airlines, then you must read the Southwest flight reimbursed policy mentioned below before doing so to see the rules of the procedure applicable to your current situation.

  • You can request a refund if you have booked your Southwest flight through their website, call centers, or booking offices.

  • If you have reserved the flight from a travel agency, you must contact the same for a refund.

  • You can choose to get a refund in the original form of payment or as a Flight Credit post-cancellation if you have purchased a Business Select or Anytime Tickets at Southwest. 

  • For Wanna Get Away and Wanna Get Away Plus tickets, you will receive a Flight Credit or Transferable flight credit, depending on the ticket, which can be used for further bookings.

  • If you don’t cancel your Business Select or Anytime Tickets at least 10 minutes before the flight’s scheduled departure, then it will be automatically converted to a Transferable Flight Credit.

  • You can appeal for a full refund if you cancel your flight within 24 hours of reservation. Otherwise, you have to pay the appropriate cancellation charges.

What are the reasons to get reimbursed at Southwest Airlines?

  • You can request a refund if you can’t travel due to medical conditions.

  • If your flight gets canceled due to Operational circumstances like Bad weather, a mechanical problem in the aircraft, etc., you can request a refund.


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