Why has Norton Stopped Working?- The Excat Reasons and Solutions

Norton software is widely popular and hugely used to protect systems from antiviruses and to provide online privacy. However, there are many users who have concerns regarding the working of services. They often search why Norton stopped working; if you are also one user and searching what are possible causes and solutions to terminate issues, then you can go through the information given below:

Reasons why your Norton stopped working:

Though there might be a number of reasons why Norton does not work, but some of the possible reasons due to which users have concerns with working are given below:

  • If you are using an outdated version of this antivirus software for your device: Sometimes, there are many users who use the old version of Norton software, which is not supported by your device. In that case, it is usually observed that it will stop working.

  • If your Norton files are corrupted due to any virus or malware: Sometimes, some of your Norton files might be corrupted in your device; therefore, you can not open them and use them. 

  • Insufficient memory: Sometimes, some users also face issues using Norton features due to a lack of memory.

  • If you do not have a proper internet connection: Norton requires a proper internet connection; therefore, in many cases, many Norton users cannot use it properly due to a weak internet connection.

Solutions to eliminate the not working problem of Norton:

Users can use the solutions given below to eliminate the not working issue of Norton. They can use solutions according to their concerns, and soon after successfully following them, they will notice that they are able to use them like before.

Try to uninstall and reinstall your software: Sometimes, users can also try to uninstall old versions of their software. They can simply go to the settings page of Norton and click on the uninstall option, followed by going through the instructions provided on the system.

Update your version of the software: If you are using an outdated version of your software, then you can update it to the latest Norton version and use it effortlessly. To update it, users can use the online steps given below:

  1. Go to the setting section of Norton.
  2. Navigate to the security section.
  3. Now you must click on the “live update” option.
  4. If any update is available, it will be displayed. You can tap on the option to update your software to the latest version. 

Try to scan for viruses in your system and fix them: Users must make sure that their Norton files are not corrupted. For this, they can simply use Norton Power Eraser utilizing the online steps given below:

  • Go to the Norton website.

  • Download Norton power-eraser.

  • Now right-click on the Norton power eraser.

  • You must tap on the scan option.

  • Soon after scanning, your problems will be detected and fixed. 

  • You can now restart your device and use the application. 

Check the compatibility of your computer before using Norton services: Before downloading or installing software into your device, users must check the compatibility of the service carefully. You must take minute details like memory-required, supported operating-systems, and processor supported. If all the factors are supported and are available on your device, you can download and use the services. 

Check your internet connection: Users must always make sure that they are running Norton services on a secure and strong internet connection. If possible, always try to use WIFI facilities for your devices so that your work does not interrupt in between.

Contact Norton customer services to eliminate your problems:

Even if, after trying all the solutions given above, users are not able to get rid of not working problems, they can reach the customer care services of Norton by dialing the phone number: 1-888-681-1964 the representative will look into the user's problem associated with Norton and provide solutions and required assistance.


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